Crown Promenade Perth

Both the rooms and the staff here are really great, Nice views (depending on the floor you're on) and super close to the casino/restaurants I absolutely recommend staying here. The only downside here is the pool is unsafe with a very high risk of slipping/injury due to very little room around the pool and no rails to get up & down the steps in the pool and no lifeguard on duty.

Probably the worst booking experience of my life! Booked one room king bed for two nights for my partners birthday. Received a confirmation email for a twin bed. So I gave them a call to find out what happened. They reckon I booked for two of the same rooms, which is completely wrong. I asked to cancel one and make the other a King bed. (Reminder the confirmation email only said one room). After the employee checked with the manager she called back and said that’s all good we will see you this afternoon. Only 5 minutes later she called back saying we wanted to double check you’re coming today as we don’t have a room for you anymore as the 2nd room was booked for 2025???? (Not sure how that happened). She said we can rebook but it will be a higher rate. I had enough at this point and told them to cancel it all. The utter incompetence displayed and lack of understanding of the situation is baffling as we stay at crown regularly back home in Melbourne and have never come across an error so small turned into an absolutely cluster****. Do not book at Crown Promenade Perth that’s all I can say. I wish I could give this review a -5 stars.

Tried to book into Crown Promenade for a four night stay. Friends were allocated a room and ours was opposite but not quite ready so we were asked to wait and we could have that room. No problem, they said they would text when room was ready check in was at three we received the text at 3.45 to say room was ready. We went to pick up the keys to be told they had allocated the room I signed and paid for to someone else and I was on a different floor. They moved our friends to the same floor as us but not opposite, we now have a wonderful view of a carpark. To say I am not happy is an understatement I am disgusted. I will not stay here again and I would not advise anyone to stay here. They offered a free breakfast as compensation not good enough

Firstly our aircon wasn't working in our twin room, four of us stayed for equestrian in the park and it was a hot weekend! (All in the 1 twin room) Complained 3 times about the air-conditioning until someone came and looked at it, for the size of the room it should have been ice cold but still wasn't working to its full potential even after the maintenance man came. Small room size and bathroom for what you pay for. Cleaners only left 3 towels on our second even though they new we had 4 people staying and had collected 4 used towels in the morning. Room was dusty and visual able finger and hand prints on the main door. Behind the bathroom door their was collected dust. Even though this is the cheaper crown stay it doesn't mean that attention to detail and lack of quality should be cheap also. Wouldn't stay again.